Error message

FAQ

• Error code: 0x80090009 and 0x80090005
• Error code 10060, 10061, 11001 or 11004
• Error code: 0x80040016
• Error code: 80040019
• Failed to read workspace
• Invalid log in or password
• Unsupported symbol
• You are already logged in from ip... Error code 0x80040012

Error code: 0x80090009 and 0x80090005

QUESTION

 I get error code: 0x80090009 and 0x80090005. What should I do?

ANSWER

Please see the details instruction at could not decrypt session key or your local security does not match the one stored in the trade server.

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Error code 10060, 10061, 11001 or 11004

QUESTION

I get error code 10060, 10061, 11001 or 11004

ANSWER

For detailed instructions, please refer to I am getting errors code 10060, 10061, 11001, or 11004 under this link.

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Error code: 0x80040016

QUESTION

I get error code 0x80040016.  

ANSWER

The error message indicates that your account has been locked out. Please contact I.T. + 350 200 40303 to open it again.

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Error code: 80040019

QUESTION

I get error code 0x800400169

ANSWER

This error will appear if the server is down for maintenance. Please then try to log in later.

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Error code: 80040019

QUESTION

I get error code 0x800400169

ANSWER

This error will appear if the server is down for maintenance. Please then try to log in later.

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Failed to read workspace

QUESTION

I get message: Failed to load workspace after I log in.

ANSWER

The error message indicates that your current workspace is corrupted.

Click Ok in the error message and an empty workspace will open. Now log out of RockTrader PRO and DO NOT save the (empty) workspace when exiting RockTrader PRO.

1. Open the folder where your workspace is located (the file is with extension .cs2), please delete or rename the file.

2. In the same folder, find the backup workspace. It is the file which has the same name as the workspace you normally work with, but with extension as .bs2 i.e. if your workspace is called myworkspace1.cs2, then you should have an automatically generated backup workspace named myworkspace1.bs2). Change the extension of the file from bs2. into .cs2.

3. Double click the file to start RockTrader PRO to load the non-corrupted backup workspace.

Note that we recommend you save your workspace on an external back-up device.

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Invalid log in or password

QUESTION

I get error message: Invalid log in or password.

ANSWER

For more details regarding the error, please refer to I get message Invalid log in or password under Login Questions.

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Unsupported symbol

QUESTION

Unsupported symbol

ANSWER

This error message will usually appear if your account is not set up for viewing/trading the symbol. Please contact your Account Executive or I.T. support on + 350 200 40303 at Investors Europe to verify if your account setup is correct.

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Already Logged In

QUESTION

You are already logged in from ip xxx.xxx.xxx.xxx. Error code 0x80040012

ANSWER

This error will appear if you are already logged in from another computer. It can also be that you have just logged out on your PC and trying to login again immediately, so our server didn't have the time to recognize that the session was closed.

Normally the problem will be solved if you wait 3-5 seconds and try to login again. Our system allows the possibility to close the existing connection by logging in again - you will receive notification about that during the login process.

The problem can also occur if the antivirus/firewall software on your pc or network is trying to block the connection, which can cause a delay so our server does not register that you log off. If so, please refer to Firewall and antivirus configurations.

This error message can also occur if you are connecting using a proxy server. It is possible that the proxy server caches the login session. Clearing the proxy cache is also a possible solution to this error message. If you have questions how to do this please contact your network administrator.   

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