Log in questions

FAQ

• How to configure connection settings of RockTrader PRO?
• I get message Invalid log in or password.
• I am getting error code 10060, 10061, 11001 or 11004, what do I do?
• I get message Trader Server could not be reached?
• I get message Unable to download files?

Configure Connection Settings

QUESTIONS

How to configure connection Settings in RockTrader PRO?

ANSWER

The optimal way of connecting RockTrader PRO is through port 1001.
Please go to the connection settings window by clicking Change Connection Settings in the log in window and check the port. 

You can test if port 1001 is blocked by using our Trading System port test page

In case port 1001 is blocked on your network it is possible to connect using port 80. To connect through port 80 you need to put a tick in Communicate using HTTP

If you are using a proxy server to connect to the internet, you should then configure the Proxy Settings accordingly. In case you are not sure if you are connecting using a proxy server and/or what Proxy Settings to apply contact your IT department.

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Invalid log in or password

QUESTION

I get message Invalid login or password (Error code : 0x80040009).

ANSWER

There can be three possible reasons:

1. The log in ID is wrong or not valid. Please make sure that you type the correct log in ID.
2. The password is wrong or expired. Please type the password carefully. Make sure that the Caps Lock key on your keyboard is not activated. 
3. You are trying to connect to the wrong system. Please go to the connection settings window by clicking Change Connection Settings in the log in window and check the Trade server address.

If you use a live account, the address should be

If you use a demo account, the address should be mitssimul.iitech.dk

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Error Code

QUESTION

I am getting error code 10060, 10061, 11001 or 11004, what do I do? 

ANSWER

These errors are related to RockTrader PRO not being able to connect to the trading server. 

Do the following in order to troubleshoot the problem:

1. Check if you have connection to the internet.
2. The optimal way to connect to RockTrader PRO is through port 1001, to check your connection settings in RockTrader PRO, please do the following:
• Open RockTrader PRO.
• Click Change Connection Settings.
• For the SIMULATION system, the Trade Server Address should be: mitssimul.iitech.dk
• For the LIVE system, the Trader Server Address should be:
  
  
3. Port number should be 1001. Communicate using HTTP and Proxy settings should NOT be ticked.
4. You can test connectivity through port 1001 by clicking Trading System port test page.  If everything is ok, you should get "You have reached the trading system port test page using TCP port 1001".

If you are not able to reach our Trading System port test page, and you have internet connection, the problem could be related to security software. In this case please refer to the following link: Firewall and antivirus configurations.

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Trader Server

QUESTION

I get error message as against

ANSWER

It is most probably due to your internet connection or antivirus/firewall software installed on your pc. Please try following:

1. Make sure your internet connection is ok.
2. You can test connectivity through port 1001 on our port test page by pressing the "port test link". If everything is ok, you should get "You have reached the trading system port test page using TCP port 1001". If you don't see the next page, it means that port 1001 is blocked in your network and you can either require your network administrator to open port 1001 for you or you can try to connect through port 80 by:
• Open RockTrader PRO and click Change Connection Settings.
• Under Connection Settings, tick Communicate using HTTP, then port becomes 80. Click Ok. 
• Try to log in again. 
3. If above doesn't solve the problem, please refer to Firewall and antivirus configurations to make sure RockTrader PRO is given full access.

This error message will also appear if your ISP (Internet Service Provider) is experiencing problems with either their own lines or some of the lines they lease. You might experience that you can surf most sites or connect to some applications, but at the same time you might have problems with other websites and have problems connecting to RockTrader PRO. If you want to test whether the error message is related to your ISP, please do the following:

1. Click Start > Run > type cmd and click Ok.
2. In the command prompt (the black window) type tracert 193.178.175.181 and press enter key.
3. The computer will trace the route to our end. If your ISP is having a problem with one of the lines they use you will notice the message 'Request timed out' on one of the "hubs".
4. If you are unsure what to look for, you are welcome to send the tracert to us.

If it turns out that your ISP is having a problem, it is best that you contact the ISP and give them the tracert and ask them to follow up.

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Unable to download files

QUESTION

I get message Unable to download files and I am not able to log in.

ANSWER

RockTrader PRO checks if the files you need to fetch when you log in are corrupted. The error message indicate that the files RockTrader PRO downloads during your login process have been modified or corrupted. Known factors are:

1. Unstable internet connection. Check that your internet connection does not 'drop'.
2. Security software modifying or corrupting files. This could be anti virus software or firewalls. If you have questions how to configure your firewall in order to run RockTrader PRO, please refer to Firewall and antivirus configurations.

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